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Below please find our telephone numbers and hours of operation.
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800.601.8699
Hours of Operation:
9 a.m. – 9 p.m. ET Monday - Friday
888.847.8262
Hours of Operation:
24 hours, 7 days a week
If you have a confirmed exchange to a resort through an outside exchange company and have questions about your reservations or vacation confirmation, please call: 407.903.4640.
Hours of Operation:
8 a.m. – 11 p.m. ETMonday - Friday
9 a.m. – 8 p.m. ETSaturday, Sunday
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The Owner Services customer care center is responsible for processing reservations for Starwood Vacation Owners, providing other Owner services, and continually educating Owners on their vacation ownership product.
Hours of Operation:
9 a.m. – 9 p.m. ETMonday - Friday
9 a.m. – 6 p.m. ETSaturday, Sunday
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U.S., Canada and Puerto Rico
Sheraton Owners
888.SV.OWNER (888.786.9637)
or direct at 407.903.4649
Westin Owners
888.WV.OWNER (888.986.9637)
or direct at 407.903.4635
Harborside Owners
877.782.7496
or direct at 407.903.4893
Lakeside Terrace, Vistana's Beach Club and Villas of Cave Creek Owners
800.847.8262
or direct at 407.903.4640
Fax
407.903.4641
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International
United Kingdom
0.800.89.5065
Mexico
001.800.847.8262
Japan
KDDI(0053.113.0318)
NTT(0034.800.400.195)
ITJ(0044.221.233.28)
IDC(0066.338.213.35)
Japanese (when calling from the U.S.)
888.844.3153
All Other Areas
407.903.4640
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The Association Management team is responsible for the financial, administrative and business affairs for all Starwood managed Homeowner Associations (HOA's).
Hours of Operation:
8 a.m. – 9:30pm ETMonday - Thursday
8 a.m. – 7:30pm ETFriday
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U.S., Canada and Puerto Rico
800.729.8246
Fax
407.903.4671
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International
United Kingdom
0.800.89.5065
Mexico
001.800.847.8262
All Other Countries
407.903.4670
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SVO Portfolio Services, Inc. provides loan information for your Starwood Vacation Ownership such as payment and payoff amounts, making a loan payment, and signing up for an automatic payment plan.
Hours of Operation:
8 a.m. – 9 p.m. ETMonday - Thursday
8 a.m. – 5 p.m. ETFriday
8 a.m. – 2 p.m. ETSaturday
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U.S., Canada and Puerto Rico
800.743.7654
Fax
407.903.4701
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International
United Kingdom
0.800.89.5065
Mexico
001.800.847.8262
All Other Countries
407.903.4700
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